Delivery Information

FREE DELIVERY ON ORDERS OVER £25! (UK mainland only).

Click the box for free shipping on the checkout page.

Delivery

Delivery is £6.50 on all orders up to £24.99, free on orders over £25 to the UK mainland.

We aim to ship the next working day, on orders placed before noon (this is not guaranteed, as some olive marinades take more than 24 hours to prepare).

Please add any special instructions to pass on to our carrier such as ‘leave with neighbour if no one in’ etc. We can leave parcels ‘un-signed for’, but please understand that this is totally at your own risk.

Our standard delivery zone is UK mainland only. This does not include Scottish Highlands and Islands and any other UK Islands. If you’re not sure whether you fall in to the inclusive delivery zone please call us (01394-383843) or email sales@greekolives.co.uk  Generally, we will waive delivery charges on orders to out of area addresses if the order is over £100, however some exceptions do apply, so please contact us for details.

At present, we only deliver within the UK.

If you would like to collect your order, please contact us for location/times.

Despatch

We aim to despatch orders the next working day, if you order before noon.

We use Fedex for larger parcels, and Royal Mail First Class for smaller ones (under 2kg).  Both carriers aim to deliver next working day, but this isn’t guaranteed by us or by them, so please allow a few days for your order to reach you.  Out of area items may be shipped by a slower method.

Generally, for out of area deliveries, we will aim to use Royal Mail 2nd Class in order to minimise delivery costs to you.

Purchasing

Most online orders are handled by PayPal, providing a high level of security. Alternatively, you can use the option of a direct bacs transfer.   Simply browse our online shop and add any items you wish to buy into your shopping basket. After you have finished your selection, click on ‘Proceed to Checkout’.

Delivery Charges

We offer free delivery on all orders of £25 or over, to the UK mainland. Under this amount, we charge £6.50 per delivery to a single address.  Our standard delivery zone is UK mainland only. This does not include Scottish Highlands and Islands and any other UK Islands.

If you’re not sure whether you fall in to the inclusive delivery zone please call us (01394-383843).

At present, we only deliver within the UK.

Returns and Refunds

Faulty or damaged goods: Please let us know and we will aim to rectify the problem as quickly as possible.  We will either arrange a full refund or re-deliver the order.  We may ask for faulty goods to be returned, at our cost.

Missing deliveries: Please contact us if you haven’t received your order within 5 working days of receiving your tracking information.

Your right to cancel: If you change your mind and decide that you don’t want the order, then please arrange to return the products to us in original condition, in full (at your own cost), within 14 days of delivery, and we will refund your original invoiced amount.

Your statutory rights are not affected.

Photographs of products on our web site

The photos of the products on our web site are for illustrative purposes only. The exact appearance of olives can vary from season to season and from olive grove to olive grove. Our packaging can change without notice.  If you have any concerns please call us on 01394-383843. All photographs are the copyright of Greek Olives (Suffolk) Ltd. Any other persons may not use them without prior permission from Greek Olives (Suffolk) Ltd.